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Global Supply Chain Management Week 4 Midterm Exam

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Q 1. We ensure “quality” to our customers both internally and externally through the three principles of TQM. Explain what TQM is and then explain the three principles.2. Information movement follows four basic patterns. Name the four patterns, and how the information is used. 4. While determining a supply strategy, after defining the quality expectations we must ask the five whys — Who, What, Where, Why, When and How? For a supply strategy, please define and apply each of these answers in your own words.

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Total Quality Management (TQM) can be regarded as an effort that is continuous that employees and management of a specific organization give in order for satisfaction of customer and loyalty of customer to be achieved for long-term. It can be referred to as the approach of the management towards success in the long-term through the satisfaction of the customer. In an effort of TQM, all the organization’s members take part in the improving and enhancing the products, culture, processes, and services ("Total Quality Management (TQM): What is TQM? | ASQ", 2018).